Diversion Center Policies
No refunds will be provided for any service rendered at the Diversion Center. By making a deposit for an appointment, you understand that you must attend the appointment, or you will lose the deposit. The $50 deposit will go towards the total cost of the service, and the balance must be paid in CASH upon arrival at the appointment. Before making an appointment, be certain that the appointment requested is the appointment you need, the Diversion Center cannot be held responsible for providing a service that was not required. It is not recommended that anyone make a deposit for another individual, however, if it does happen, the credit card holder is responsible for the deposit charge, even if the client does not attend their appointment.
If you need to reschedule an appointment, you must provide the Diversion Center with 24 hours notice, or you will forfeit your deposit. In addition, appointments may only be rescheduled one time per deposit made. This means you can reschedule with 24 hours notice, but cannot reschedule a second time, even with 24 hours notice. If you wish to cancel the appointment, you will not receive a refund, even though services were not provided.
Appointments at the Diversion Center must start on time in order to ensure individuals do not have long wait-times for appointments they made and arrived to on time. For this reason, the Diversion Center enforces a 10-minute grace period for appointments, but cannot allow an appointment to take place if the client shows up more than 10 minutes late. If you show up more than 10 minutes late, you will be counted absent and will forfeit your deposit. Please arrive early if possible to avoid any chance that you will lose your deposit.
The Diversion Center holds that the client’s privacy and confidentiality is of the utmost importance. For that reason, the appointment you made is confidential and we will never give out any of your contact information to anyone, and we will not speak about you to anyone who we do not have your express written consent to speak with. Privacy policies exist to provide you with the peace of mind to know that we will take the utmost care in our interactions with you as a client.
If you have any questions about any of these policies, please Contact Us.
- Purpose: The purpose of this policy is to ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) and protect the privacy and security of protected health information (PHI) collected, stored, and transmitted through the website www.thediversioncenter.com.
- Privacy Officer: The Diversion Center has designated a Privacy Officer responsible for overseeing HIPAA compliance and addressing any privacy-related concerns or inquiries. The contact information for the Privacy Officer will be prominently displayed on the website.
- Collection and Use of PHI: a. Collection: The Diversion Center will only collect PHI necessary for the provision of treatment services and other authorized purposes. The collection of PHI will be done in accordance with HIPAA regulations and with the knowledge and consent of the individuals involved.
b. Use: PHI will only be used for the purposes explicitly authorized by individuals, as permitted by law, or as required for the provision of treatment services. The Diversion Center will not use PHI for marketing or other unrelated purposes without obtaining the individual’s explicit consent.
- Security Measures: a. Administrative Safeguards: The Diversion Center will implement administrative safeguards to protect PHI, including designating a Security Officer, conducting regular risk assessments, providing workforce training on HIPAA policies and procedures, and maintaining written policies and procedures.
b. Physical Safeguards: The Diversion Center will implement physical safeguards to protect PHI, including securing electronic systems and devices containing PHI, limiting physical access to areas where PHI is stored, and implementing policies for the disposal of PHI.
c. Technical Safeguards: The Diversion Center will implement technical safeguards to protect PHI, including encryption of electronic PHI during transmission, using strong passwords and authentication mechanisms, regularly updating software and systems, and maintaining firewalls and intrusion detection systems.
- Disclosure and Sharing of PHI: a. Minimum Necessary: The Diversion Center will make reasonable efforts to limit the disclosure of PHI to the minimum necessary for the intended purpose, in accordance with HIPAA requirements.
b. Business Associates: The Diversion Center will enter into written agreements with business associates who may have access to PHI, outlining their responsibilities to safeguard PHI and comply with HIPAA regulations.
- Individual Rights: The Diversion Center recognizes and will respect individuals’ rights regarding their PHI, including the right to access, amend, and request restrictions on the use and disclosure of their PHI. Procedures will be in place to facilitate the exercise of these rights.
- Breach Notification: In the event of a breach of unsecured PHI, The Diversion Center will follow the HIPAA Breach Notification Rule requirements, including promptly notifying affected individuals, the Department of Health and Human Services, and, if necessary, the media.
- Policy Review and Updates: This policy will be reviewed and updated periodically to ensure compliance with changing regulations and best practices. Any updates or changes will be communicated to relevant staff and made available on the website.
- Complaints and Reporting: Individuals may file complaints regarding The Diversion Center’s HIPAA compliance with the Privacy Officer or with the Office for Civil Rights. The process for filing complaints and reporting violations will be clearly explained on the website.
- Sanctions: Any workforce member who violates this HIPAA policy may be subject to disciplinary action, up to and including termination, in accordance with The Diversion Center’s disciplinary policies and applicable laws and regulations.
Note: This is a general template for a HIPAA-compliant policy. It is important to consult legal and privacy experts to ensure the policy aligns with the specific requirements and circumstances of www.thediversioncenter.com.